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Pass The Keys · CH

Help & Contact

Reach the PTK team directly, or find an answer below. Mention in your message whether you're a current tenant, a candidate or a professional — we'll handle it faster.

PTK&Co Consultants · CP 1213 Onex · Suisse

Frequently asked questions

What is Pass The Keys?

An online platform that simplifies tenant replacement in Switzerland. It connects current tenants who need to leave their apartment, candidates looking for a new home, and the agencies or landlords who make the final decision.

Who is it for?

Two main users: current tenants who need to find a replacement, and candidates looking for an apartment. Real estate agencies remain part of the process, but the final selection happens outside the platform.

As a current tenant, what can I do?

Create a listing, receive applications, communicate with interested candidates, organise visits, and prepare candidate dossiers to send to your régie or landlord.

As a candidate, what can I do?

Browse available listings and apply once your profile and required documents have been submitted and validated — which helps current tenants receive more complete, reliable applications.

What documents do I need?

Candidate documents form a complete rental dossier — typically an identity document, proof of financial capacity or solvency, and a criminal-record certificate. The goal is a clearer, faster, more structured process for everyone.

Does PTK select the tenant?

No. PTK helps organise the process, but the final decision is made by the real estate agency, landlord or property manager. The platform does not replace the régie and does not guarantee a candidate will be accepted.

Is Pass The Keys free?

Yes — listing, searching, applying and concluding are free, with no commission on the lease. Only optional services (such as PTK verification) carry a flat one-time fee, shown upfront.

How long does a lease transfer take?

It depends on the régie, but the PTK process is built for speed: a dossier verified once, visits coordinated on the platform, and a régie-ready package handed over as soon as the application is confirmed. You follow every step in real time.

Can I message the other party?

Yes. Once a candidate applies to a property, the platform enables communication between the candidate and the current tenant — making it easier to ask questions and coordinate visits.

Are listings reviewed before publication?

Yes. Every listing submitted by a current tenant is reviewed before it goes live, so the information is clear and suitable — this keeps quality and trust high for candidates.