Terms of Use

My Keys Alert is a marketplace for lease transfers (art. 264 CO), free for private individuals. These terms set out what the platform does, what is free, the paid plans and optional services, and the rules that apply when you use it. By using My Keys Alert you agree to them.

1What My Keys Alert is

My Keys Alert is an online platform that connects outgoing tenants with incoming tenants for the transfer of a lease. My Keys Alert structures listings, contact, and matching; it does not select tenants, negotiate leases, or represent landlords. Every final decision rests with the landlord or régie.

2Free for private individuals, always

For private individuals, listing your own flat, searching, matching, contacting the other party, applying and closing a transfer are free, permanently. A departing tenant never pays to list, and a candidate never pays to apply or to obtain a flat. Professionals list under a paid plan (section 5).

3No success fee, no commission

My Keys Alert never charges a commission for obtaining an apartment and never takes a share of any arrangement between tenants. My Keys Alert is collect-only: it does not pay the outgoing tenant a sum for the transfer. Your right to an early lease transfer (art. 264 CO) is never monetised.

4Optional paid services

Some optional services may carry a flat fee that is always shown to you upfront, before you commit: dossier verification, which turns your documents into a reusable verified status, and professional tools for owners and agencies. These are convenience and verification add-ons — they never gate access to a listing or to the transfer itself, and paying is never a condition of obtaining a flat.

5Professional accounts

Agencies, régies, relocation firms and anyone else who lists on a professional basis must register a professional account with their company name and Swiss UID, and list under a monthly plan shown upfront with its price and listing limit. Plans are billed monthly by card and can be cancelled at any time, with access running to the end of the paid month, unless a launch-partner contract with a fixed 12-month term applies. If a plan lapses, its listings are hidden until it is renewed. Private individuals declare that they are not acting as professionals; an account found to be listing professionally may be reclassified as a professional account, with its listings hidden until a plan is in place. Professional listings are labelled as such, and candidates may choose not to see them or not to be contacted by professionals.

6Your account

You need a verified email address to use the platform. You are responsible for keeping your credentials safe and for the accuracy of the information and documents you submit. You may delete your account at any time.

7Your content and documents

You keep ownership of what you upload. You grant My Keys Alert only the permissions needed to run the service — to store, process, and display your listing and dossier to the parties involved. How your documents are protected and shared is described in the Privacy Policy.

8Acceptable use

Use the platform honestly: do not misrepresent yourself or a property, post unlawful or discriminatory content, attempt to bypass verification, scrape the service, or disrupt its availability. We may suspend or remove accounts that break these rules.

9Listings and review

Every listing is reviewed before it goes live. My Keys Alert may decline, edit, or remove a listing that does not meet the listing guidelines or the law. Publication is not an endorsement.

10Role of the landlord or régie

The selection of the incoming tenant rests entirely with the landlord or régie, who may refuse any candidate. My Keys Alert does not guarantee a visit, a placement, or any particular outcome.

11Availability and changes

The service is provided as is, and we may add, change, or withdraw features. We may update these terms as the platform evolves; the current version always lives at this address, and continued use means you accept the update.

12Liability

My Keys Alert is not responsible for listings, for the conduct of users, or for the decisions of landlords and régies. To the extent permitted by Swiss law, our liability is limited to direct damage caused by our own gross negligence.

13Data protection

We process personal data as described in our Privacy Policy, under the Swiss nFADP and, where it applies, the GDPR.

14Governing law

Swiss law applies. The place of jurisdiction is Geneva, subject to any mandatory forum that protects consumers.

Irina Santin Aguilera (sole proprietorship) · Chemin de la Traille 21, 1213 Onex · Switzerland — Swiss law · Jurisdiction: Geneva